Pick-up:
NEW SOUTH WALES
- Unit 13, 340 Hoxton Park Rd, Prestons 2170
Tel: 1300 026 937
All items are shipped within 24 hours of order payment receipt, except; on weekends, as mutually agreed, during high-volume periods such as holiday and promotion periods, or as may be otherwise stated.
Free pick-up (click and collect) is available from our Prestons NSW Warehouse. Please contact us to confirm stock is available prior to your arrival. You will need to present a government-issued I.D., for all prepaid pick-ups.
Should you choose free pick-up and your item is not in stock at our Prestons warehouse, a free stock transfer is available (for most items). Stock transfers occur on a weekly basis and will require additional handling time.
Items can be combined to reduce shipping costs.
Some remote areas will incur additional shipping charges. These include, but are not limited to; N.T., Far North QLD, and remote W.A. If you live in a remote area, please contact us to confirm whether additional shipping charges will apply to your order.
Should you require any additional information, click here to email our customer service team, or phone 1300 026 937.
WARRANTY
For your total confidence, Tools In A Box offers a 1-year warranty on this product. We place a high value on customer service and aim to ensure you are completely satisfied with your purchase. If you require any assistance with your product, please contact us.
RETURNS
CHANGED YOUR MIND?
No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 10%. This also applies to orders cancelled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in a resalable condition. Returns will not be accepted if you contact us after 30 days of receiving the item.
FAULTY OR INCORRECT ITEM?
The item needs to be returned and will be replaced or a full refund or credit provided. Please contact us ASAP if you would like to make a claim.
WHAT CAN BE RETURNED?
All our products are returnable.
WHEN DO ITEMS NEED TO BE RETURNED BY?
Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.
HOW TO RETURN ITEMS?
By post, courier or visit personally.
WHERE TO RETURN ITEMS?
Unit 13, 340 Hoxton Park Rd, Prestons 2170 NSW
PACKAGING MATERIALS?
Items need to be returned in original packaging.
ADDITIONAL NOTES
If the product is damaged during installation, we are not responsible and will not issue a refund or credit.
When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.
Before any returns or exchanges, please contact our customer service representatives via email at info@toolsinabox.com.au. Please include your order number and specific description of damage/problem, photos and a clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied to within 24 business hours.
